Customer Satisfaction Policies

Your satisfaction with your ISA publication or standard is important to us. If you do not find the product satisfies your needs, please return it within 30 days of purchase — we will refund your purchase price less the cost of shipping and handling. Please return the product in saleable condition. For more details about ISA’s return policies, see www.isa.org/shopisa/about

Your Privacy

To provide you service, ISA must collect certain information, such as your address, phone number, fax number, e-mail address, and other contact, profile, and billing information. ISA collects this kind of information only by voluntary disclosure directly from you. The information we collect is intended to allow ISA to process your transaction and better serve you. ISA’s complete privacy policies can be found at www.isa.org/lawyer

Shipping Options

All U.S. book, video, software, and CD orders are shipped via UPS ground service or UPS Overnight service.

Please note the following:

• If you request UPS Overnight service, in order to ship the same day the order is received, your order must be received before 12 PM Eastern Standard Time, Monday through Friday.

• All International orders will ship via DHL Worldwide Express unless otherwise instructed.

International Distributors If you need local access to ISA publications, check with one of ISA’s officially licensed distributors listed at www.isa.org/shopisa/about

Shipping and Handling Charges

Shipment Weight

US (UPS) and Canada (USPS)*

1– 5 lbs. 6– 11 lbs.

> 18 lbs.

$10.00

$12.00

12– 18 lbs.

$10.00

$14.00 +

$1.00 per item

Typical
Shipping Time

US: 2– 6 days*
Canada:
15– 30 days

US Overnight UPS

$40.00

$48.00

$10.00

$63.00 +

$3.00 per item

See note above

Canada DHL

$23.00

$33.00

$10.00

$45.00 +

$3.00 per item

2– 4 days

International Surface*

International DHL

$13.00

$17.00

$43.00

$63.00

Not available

$73.00

Not 60 days or more available

$83.00 + 2– 4 days

$40.00 per item

Payment Options Credit card payment is the fastest, most efficient method of payment. ISA accepts American Express, Discover, MasterCard, and VISA. Checks, money orders, wire transfers, and purchase orders also are accepted.

Money orders must include $5.00 U.S. for processing. Checks for payment of international orders must include MICR encoding and bank or processing fees, and be drawn on your bank’s correspondent NY or other US bank. All wire transfer/bank processing fees are the responsibility of the payer.

Wire Transfer—Local bank fees are the responsibility of the applicant. Wire funds to ISA account #1126294, Sun Trust Bank ABA061000104. Our SWIFT/BIC for international wire transfers is SNTRUS3A. Transfer must show applicant’s name and address plus reason for payment.

ISA reserves the right to change prices on items in this catalog.

Quantity Discounts (Wholesalers, Bookstores,

Agencies and Schools)

5-25 copies 20% off list 26-50 copies 25% off list 51-100 copies 30% off list +100 copies Contact ISA for pricing

Custom Ordering

Are you searching for a unique way to promote your company? ISA has the perfect solution for you. These customized books make great gifts for employees or customers and you can also use them as a company training tool.

A few examples of how ISA can customize your book:

Custom Cover—Have a cover changed so that it incorporates your company’s colors or trademark

Personalized Title Page—Imprint your company logo or trademark, inscribe with a “compliments of…” text, etc.

Bookmarks—Insert a customized bookmark with your promotional copy or marketing material

Book Band—Customize a removable band of promotional material to wrap around the book

Inserts—“Letters from the President,” advertisements etc. can be placed inside the front cover

Shrink Wrapping—Hold all your materials within the book and make distribution easy

For more information on Custom Ordering, contact Chip Lee at (919) 990-9412.

Order Now

References:

http://www.isa.org/shopisa/about

http://www.isa.org/lawyer

http://www.isa.org/shopisa/about

http://www.isa.org/shopisa

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